Privacy Policy
Last updated: 9th June 2025
At Aivene, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI platform and services.
Information We Collect
Personal Information
When you register for an account or use our AI services, we may collect personal information that can identify you, such as your name, email address, payment information, and usage preferences.
AI Interaction Data
We may collect information about your interactions with our AI models, including prompts, queries, generated content, and usage patterns to improve our services and provide personalized experiences. Important: When using our proprietary AivenLabs model, we never use your data for training purposes. However, when using external AI providers, your data may be subject to their respective data usage policies.
Non-Personal Information
We may also collect non-personal information about your use of the service, such as IP addresses, browser types, device information, referring URLs, and other technical data.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our website. You can manage your cookie preferences through your browser settings.
How We Use Your Information
Provide and Improve AI Services
- Provide access to multiple AI models (AivenLabs, OpenAI, Anthropic, Grok, DeepSeek).
- Process your AI requests and generate responses.
- Improve and personalize your AI experience (without using your data for model training on AivenLabs).
- Process transactions and manage your account.
- Monitor usage and ensure fair access to AI resources.
AI Model Integration
- Process your AI queries through our integrated models.
- Ensure optimal performance and response quality.
- Comply with AI provider terms and usage policies.
Communication
- Send you updates, promotional materials, and other information related to our services.
- Respond to your inquiries and provide customer support.
Analytics and AI Research
- Monitoring and analyzing AI usage trends and preferences.
- Conducting research to improve our AI platform infrastructure.
- Optimizing AI model performance and response quality (without using personal data for AivenLabs model training).
How We Share Your Information
AI Model Providers
We provide access to multiple AI models including our proprietary AivenLabs model and third-party providers (OpenAI, Anthropic, Grok, DeepSeek). Data usage varies by model:
- AivenLabs Model: Your data is never used for training purposes. We process your requests solely to provide responses.
- External Providers: When using third-party models, your requests are shared with respective providers according to their privacy policies and data handling practices, which may include using data for model training.
Service Providers
We may share your information with third-party service providers who assist us in operating our platform, such as payment processors, email services, hosting providers, and analytics tools.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Data Security and AI Privacy
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. For AI interactions, we use secure connections and follow industry best practices for handling sensitive data. However, no method of transmission over the internet or method of electronic storage is 100% secure.
AI Data Handling
Your AI conversations and generated content are processed securely. We do not store your AI conversations longer than necessary for service provision unless you explicitly save them in your account. For AivenLabs models: We guarantee that your personal information and conversation data are never used for model training or improvement purposes.
Data Retention
We retain your personal information for as long as necessary to provide our AI services, comply with our legal obligations, resolve disputes, and enforce our agreements. AI conversation data is typically retained for a limited period to improve service quality, unless you choose to save specific conversations in your account.
Your Rights and Choices
Access and Update
You have the right to access and update your personal information. You can do this by logging into your account and updating your profile settings.
Opt-Out
You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. You may also contact us directly to opt out.
Data Deletion
You have the right to request the deletion of your personal information. Please contact us at support@aivene.com to make this request. Note that some data may need to be retained for legal compliance or service functionality.
Children's Privacy
Our AI services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
Third-Party AI Models
Our platform provides access to both our proprietary AivenLabs model and third-party AI model providers including OpenAI, Anthropic, Grok, and DeepSeek.
AivenLabs Model: We do not use your personal information or conversation data for training purposes. Your data remains private and is used solely to provide AI responses.
Third-Party Models: When you use external AI providers, your requests may be processed by these providers according to their respective privacy policies and terms of service. These providers may use your data for model training and improvement. We recommend reviewing their privacy policies to understand how your data is handled.
International Data Transfers
Your information may be transferred to and processed in countries other than your own, including by our AI model providers. We will ensure that appropriate safeguards are in place to protect your personal information when it is transferred across borders.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last updated" date at the top of this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at support@aivene.com.
By using Aivene, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.